At American Express(AMEX) for Amex Virtual Assistant, we believe that with the right support, individuals and businesses can achieve remarkable progress. By joining virtual customer care professional american express, you become part of a global and diverse community of colleagues who are committed to providing exceptional service to our customers, communities, and each other. We offer a unique and meaningful career journey, backed by benefits, programs, and flexibility that support your personal and professional growth.
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Job Responsibilities at Amex
As an Account Protection Specialist, you will play a crucial role in fraud management and risk mitigation. Your responsibilities will include:
- Utilizing fraud management techniques/tools to review existing Checking/Savings accounts and identify potentially fraudulent activity
- Analyzing relevant data to determine the appropriate course of action and minimize potential losses
- Handling inbound/outbound calls on accounts while maintaining professional relationships with customers and external banks
- Identifying fraud trends and contributing to continuous process improvements
Minimum Qualifications
To be successful in american express chat professional virtual customer care role, you should have:
- Excellent customer service skills with a focus on easy, recognition, and resolution
- Strong communication skills to effectively convey American Express concerns and demonstrate the value of our customers
- Resilience and a desire for personal improvement, customer satisfaction, and business brand enhancement
- Patience and problem-solving abilities to address customer concerns
- Proficiency in navigating multiple computer systems while interacting with customers
- Strong time management skills and the ability to work under pressure with limited supervision
- Experience handling inbound and outbound calls
Preferred Qualifications
The following qualifications are preferred for this role:
- Experience working with online deposit banking products
- Effective multitasking skills while progressing through work concurrently
- Meticulous analysis of potentially unusual financial activity using internal and external databases
- Intuitive and deductive reasoning skills to make decisions and recommendations in unclear circumstances
- Ability to synthesize large amounts of information from various sources
- Strong computer literacy and proficiency in Microsoft Office products
- Ability to manage change and remain calm in stressful situations
- Self-motivation and a commitment to driving results with professional business maturity
- Excellent written and verbal communication skills
- Sound judgment in decision making
Business Hours
- Monday – Friday: 7 am – 7:30 pm (MST)
- Saturdays: 8 am – 4:30 pm (MST)
Salary Range
$20.00 to $24.05 hourly + bonus + benefits
Please note that the actual pay will depend on factors such as your location, experience, and other job-related considerations.
Benefits
At American Express(Amex), we prioritize the well-being of our colleagues and their loved ones. We offer a comprehensive benefits package that supports their holistic well-being, including:
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible work arrangements and schedules, including hybrid and virtual options with Amex Flex
- 20+ weeks paid parental leave for all parents, regardless of gender
- Access to global on-site wellness centers (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development
Apply Now
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